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Toyota models that have been withdrawn for sale, identified by a single windshield wiper pointing skyward, are seen at a storage lot for Keyes Toyota in the Van Nuys area of Los Angeles, Thursday, Jan. 28, 2010.

Toyota announced Monday that its dealers should begin receiving parts to fix sticky gas pedals later this week, but confusion lingers about how and when the repairs will be made. Based on information supplied by the automaker and several Silicon Valley dealers, here are some preliminary answers to questions about the process.

Q When can I get my car fixed?

A Dealers hope work on some vehicles will begin this week, but they warn it may not start until next week. Part of their hesitation stems from uncertainty over when they'll receive the replacement parts. In addition, dealers say their mechanics will have to be trained on how to make the installation. How long will the training take? "I'm not sure," replied Mike Gianakis, service manager at Magnussen's Toyota in Palo Alto. "They haven't told us."

Q How will dealers handle the flood of customers needing repairs?

A "We're going to be looking at all avenues to deal with this," said Bob Neitzke, parts and service director at Toyota Sunnyvale. He noted that he's hired four extra mechanics and a service adviser to help with the repairs. And although his dealership already provides maintenance seven days a week, it may extend its service hours, he said. Other dealers said they are waiting to determine what, if any, changes they will need to make to cope with the problem.

Q What vehicles are covered by the sticky pedal recall?

A Certain 2009-2010 RAV4s, certain 2009-2010 Corollas, the 2009-2010 Matrix, the 2005-2010 Avalon, certain 2007-2010 Camrys, certain 2010 Highlanders, the 2007-2010 Tundra and the 2008-2010 Sequoia.


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Q How do I know if my Camry, Corolla, RAV4 or Highlander is or isn't covered by the sticky pedal recall?

A Highlander hybrids and Camry hybrids are not affected. In addition, the recall does not apply to Camry, RAV 4, Corolla and Highlander models with vehicle identification numbers that begin with a "J." The VIN is a 17-character sequence of numbers and letters typically placed on the driver's side at the front of the dashboard and on the driver's side pillar.

Q How long will it take to make the repair?

A Toyota estimates each fix should be done in about a half-hour.

Q Will I have to pay for the sticky pedal repair?

A No. Toyota has promised to pay all costs associated with the repair.

Q Should I schedule an appointment to have the repair done?

A Some dealers said they won't be able to make appointments until it's clear when they can actually begin the repairs. But a few are compiling lists of customers who have inquired about the fix and whose cars will be worked on first when the repairs begin. So it's probably a good idea to contact your local dealership to see if you can get on a similar list. Toyota has said it will send notices to owners of the 2.3 million vehicles in the U.S. that are included in the recall.

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Q If my Toyota also is subject to a separate recall to correct the potential problem of floor mats getting jammed against the accelerator pedal, will that work be done at the same time as the sticky pedal fix?

A "We are working to coordinate the pedal entrapment and the sticking pedal recalls to minimize the number of customers who will have to have two service visits," Toyota said Monday. But because the two recalls involve different fixes, "people may have to come back for the floor mat repair," said Mike Weldon, Fremont Toyota's parts and service director.

Q Will the pedal feel any different after it's repaired?

A Toyota says drivers shouldn't notice a change.

Q What do I do if my Toyota's accelerator pedal sticks while I'm driving?

A The vehicle can be controlled by stepping on the brake pedal with both feet using firm and steady pressure. Don't pump the brake because that can deplete the vacuum used for the power brake assist. If the car won't slow, shift into neutral, then break. If you can't do that, turn the engine off. If the vehicle is equipped with an Engine Start/Stop button, firmly and steadily push the button for at least three seconds to turn off the engine. Don't tap the Engine Start/Stop button. If the vehicle is equipped with a conventional key-ignition, turn the ignition key to the ACC position to shut off the engine. But don't remove the key from the ignition, because that will lock the steering wheel.

Q How can I be sure this fix will keep my pedal from sticking?

A Toyota says it has confirmed the effectiveness of the newly reinforced pedals through rigorous testing on pedal assemblies that previously had shown a tendency to stick.

Q Where can I get more information about the pedal problem?

A By going to www.toyota.com/recall, or contacting the Toyota Customer Experience Center at 1-800-331-4331.

Contact Steve Johnson at 408-920-5043.