Officials with Alliance Rental Company, which manages Broadstone Foothill Apartment homes in Upland, said the company will no longer seek $2,800 from Ortiz's daughters or her ex-husband.
"The company did not plan to pursue and will not pursue that," Alliance spokeswoman Marcia Scott said Thursday.
But a Jan. 29, itemized invoice sent to Ortiz's survivors and stamped "balance due" indicated the dead woman's estate owed $1,655 to the apartment community for "insufficient notice to vacate."
It billed Ortiz for 12 days' rent and other fees accrued weeks after she was murdered.
When asked about sending the bill with a balance due to the surviving family, Scott said it is "part of California law to send out a closing statement."
"We at Alliance Residential provide our deepest sympathies to relatives of the victims in the horrible crime committed in (Covina)," according to a statement released by the company Thursday.
Attorney Scott Nord said the matter was handled inappropriately. Nord represents the surviving family members of the Christmas Eve massacre.
"The family appreciates that it has been resolved," Nord said. "We wish it could've been handled in a different manner. It's shocking the attitude the company took."
Ortiz lived for about a year in the gated apartment complex with her three children, Michael, Monique and Cecily.
Alice and Michael Ortiz were among nine family members killed on Christmas Eve by Bruce Pardo, the disgruntled former husband of Alice's sister, Sylvia. Also killed were Alice's parents, Joseph and Alicia Ortega; her brothers Charles and James Ortega; and their wives, Cheri and Theresa.
After news of the rental dispute became public, the community outcry was overwhelming, Nord said.
"People were sending in e-mails about their outrage," Nord said. "Even somebody from Florida e-mailed about how outrageous it was."
Nord also got several offers to help the family pay the rental bill.
Several creditors and businesses have worked with and helped the family concerning expenses left behind by the victims.
"There are a lot of ways to handle this," Nord said. "The way this company did wasn't the right way."
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Invoice sent to Ortiz family members