CASTRO VALLEY -- The state Department of Social Services said Tuesday that it did not condone the abandoning of 19 patients at Valley Springs Manor after caregivers at the facility left them last week to fend for themselves for more than 48 hours.

Department spokesman Michael Weston said the agency continues to review exactly what happened at the care facility in Castro Valley, where the patients were abandoned Thursday and the situation came to light Saturday. But Weston said the department has determined that proper procedures to relocate patients to other facilities before Valley Springs Manor was shuttered by the state were not followed.

"While a few Valley Springs Manor staff agreed to continue to provide care to the remaining residents awaiting placement and transfer, this is not standard procedure and should not have occurred," Weston said in a statement Tuesday.

Weston said a notice was given Oct. 21 that the facility would be closed and that 13 patients were transferred that day. But by Friday, Oct. 25, 19 patients remained.

Standard procedure involves state department staff working with the licensee of the facility and other local agencies to contact family members or other authorized representatives of the residents to make sure they are transferred safely before the facility closes.

Contact Katie Nelson at knelson@bayareanewsgroup.com and follow her at Twitter.com/katienelson210.