SAN JOSE -- A Massachusetts man was charged Wednesday with hacking Zendesk, a San Francisco-based company that provides tech support to numerous Bay Area companies, including Twitter, federal officials said.
New Bedford resident Cameron Lacroix, 25, hacked into Zendesk's website in February 2013 and disabled a security feature designed to limit who can view information about the company's customers, according to U.S. Attorney Melinda Haag.
In a complaint filed Wednesday, prosecutors allege Lacroix exported about one million Twitter tech support tickets to computers outside of Zendesk's network and used that information to compromise and deface Twitter feeds for two unidentified companies. The complaint states Zendesk and Twitter suffered combined losses of over $200,000 because of Lacroix's alleged hacking.
Lacroix is scheduled to appear in court in Massachusetts on Aug. 8, where he is also facing federal charges in an unrelated case. He was already out of custody in that case, having been released on a $50,000 personal recognizance bond.
If convicted of the hacking charges, Lacroix faces a maximum sentence of 10 years, and a fine of $250,000, plus restitution.
Contact Katie Nelson at 408-920-5006. Follow her at Twitter.com/katienelson210.