I WOULD like to express my gratitude to a staff member at state Sen. Ellen Corbett's Fremont office. Staff member Meriam Reynosa was instrumental in resolving a problem I was having with my employer's workers comp carrier, Innovative Claims Solutions.

More than 10 months have passed since I was injured on the job. I had been waiting several months for approvals on two authorization requests sent to ICS, one for a surgical procedure needed to repair a rotator cuff tear, the other for an MRI. The carrier decided to simply ignore my surgeon and did not reply to his multiple requests. I decided last week to involve the Senator's office in hopes of getting some resolution to this frustrating problem. Meriam called ICS twice, left two messages that were not returned but apparently were received. Five working days after my initial contact with Meriam, my surgeon informed me the carrier had approved both requests. Simply a coincidence? I think not.

Thanks again Meriam, the Senator and her constituents are lucky to have you.

Betty Valentine

Hayward

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